Shipping policy

Shipping Policy

Effective Date: 03rd August 2026

Thank you for shopping with Fia & Flame. Every candle is carefully handcrafted, packaged with care, and shipped to arrive safely. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

We aim to process all orders as quickly as possible.

  • Orders are typically processed within 1–3 business days after payment has been successfully received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During busy periods, seasonal promotions, or product launches, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

2. Shipping Destinations

We currently ship to:

  • Ireland
  • Northern Ireland
  • United Kingdom
  • Selected European countries

If your country is not available at checkout, please contact us at rashmisavita16@gmail.com before placing your order.

3. Shipping Rates

Shipping costs are calculated during checkout based on your delivery location and the shipping option selected.

Our current shipping options include:

Shipping Method Estimated Delivery
Standard Shipping 2–5 Business Days
Express Shipping (where available) 1–2 Business Days
Free Shipping Available on qualifying orders (as displayed at checkout)

Shipping rates and promotional offers may change from time to time.

4. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number (where available).

Tracking updates are provided by the courier and may take up to 24 hours to appear after dispatch.

5. Delivery Times

Estimated delivery times are provided as guidance only.

Delivery may occasionally be delayed due to:

  • Weather conditions
  • Public holidays
  • Customs clearance
  • Courier delays
  • High shipping volumes
  • Other events beyond our reasonable control

While we work with trusted delivery partners, Fia & Flame cannot guarantee delivery dates.

6. Incorrect Shipping Information

Please ensure your delivery address is correct before completing your purchase.

We cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update the address before your order is dispatched.

7. Lost or Delayed Parcels

If your parcel appears to be delayed or lost:

  1. Check the tracking information.
  2. Contact the courier if tracking is available.
  3. Contact us at rashmisavita16@gmail.com if you need assistance.

We will work with the courier to investigate the issue and keep you informed throughout the process.

8. Damaged Deliveries

If your order arrives damaged:

Please contact us within 48 hours of delivery and include:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the shipping box and packaging

After reviewing the information, we will arrange an appropriate solution, which may include a replacement or refund.

9. Multiple Items

If your order contains multiple products, they may occasionally be shipped separately to ensure faster delivery or due to stock availability.

You will not be charged additional shipping fees for split shipments unless agreed in advance.

10. Customs and Import Charges

For international orders outside Ireland, customs duties, import taxes, or local fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated during checkout.

11. Failed Delivery Attempts

If a delivery cannot be completed because:

  • no one is available to receive the parcel,
  • the address is incorrect,
  • or the parcel is not collected from the courier,

additional shipping charges may apply if the order needs to be reshipped.

12. Sustainability

Where possible, we use protective and recyclable packaging to help minimise waste while ensuring your candles arrive safely.

13. Contact Us

If you have any questions about shipping, please contact us:

Fia & Flame

📧 Email: rashmisavita16@gmail.com

🌐 Website: www.fiaflame.com

We aim to respond to all enquiries within 2 business day.