Terms of service

Terms of Service

Effective Date: 03rd August 2026

Welcome to Fia & Flame. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

 

1. About Us

Fia & Flame is an online retailer based in Ireland, offering handcrafted candles, home fragrance products, and related accessories.

For customer support, please contact:

Email: rashmisavita16@gmail.com

Website: www.fiaflame.com

 

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use our website only for lawful purposes.

 

3. Products

All of our candles are handcrafted.

As a result, slight variations in:

  • colour,
  • fragrance,
  • wax finish,
  • decoration,
  • size,
  • and appearance

may occur. These natural variations are part of the handmade nature of our products and are not considered defects.

We make every effort to display our products accurately. However, colours may appear differently depending on your screen or device settings.

 

4. Pricing

All prices are displayed in Euro (€) unless otherwise stated.

Prices may change without notice.

Applicable taxes and shipping costs will be calculated during checkout.

 

5. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • refuse or cancel any order,
  • limit quantities,
  • refuse suspected fraudulent transactions,
  • correct pricing or product errors.

If payment has already been taken for a cancelled order, a full refund will be issued.

 

6. Payments

We accept secure payment methods offered through Shopify and our approved payment providers.

Payment must be successfully authorised before your order is processed and dispatched.

 

7. Shipping

Delivery estimates are provided for guidance only.

We are not responsible for delays caused by:

  • courier services,
  • customs,
  • weather,
  • public holidays,
  • or events outside our reasonable control.

Please refer to our Shipping Policy for full details.

 

8. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.

Please read our Return & Refund Policy before placing an order.

 

9. Gift Cards

If gift cards are offered:

  • They cannot be exchanged for cash.
  • Lost or stolen gift cards may not be replaceable.
  • Gift cards expire only where required by applicable law.

 

10. Intellectual Property

All content on this website, including:

  • photographs,
  • logos,
  • branding,
  • product names,
  • graphics,
  • text,
  • website design,

is owned by Fia & Flame or used under licence.

You may not copy, reproduce, distribute, or use our content without our prior written permission.

 

11. Customer Reviews

Customers may submit reviews based on genuine experiences.

We reserve the right to remove reviews that:

  • are misleading,
  • contain offensive language,
  • include spam,
  • infringe intellectual property rights,
  • disclose personal information,
  • or violate applicable laws.

 

12. Acceptable Use

You agree not to:

  • misuse our website,
  • interfere with website security,
  • upload malicious software,
  • attempt unauthorised access,
  • use automated tools to scrape website content,
  • engage in fraudulent activity.

 

13. Limitation of Liability

To the fullest extent permitted by law, Fia & Flame shall not be liable for:

  • indirect losses,
  • consequential damages,
  • loss of profits,
  • business interruption,
  • loss of data,

arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

 

14. Candle Safety

Candles are an open flame product and must always be used responsibly.

Customers should:

  • Never leave a burning candle unattended.
  • Keep candles away from children and pets.
  • Keep candles away from flammable materials.
  • Place candles on a heat-resistant surface.
  • Trim the wick before each use.
  • Follow all candle care instructions provided with the product.

Fia & Flame is not responsible for damage or injury resulting from improper use, misuse, or failure to follow safety instructions.

 

15. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

 

16. Changes to These Terms

We may update these Terms from time to time.

Changes become effective once published on this website.

Your continued use of the website constitutes acceptance of the updated Terms.

 

17. Governing Law

These Terms are governed by the laws of Ireland.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the Irish courts, unless applicable consumer protection laws provide otherwise.

 

18. Contact Us

If you have any questions about these Terms, please contact us:

Fia & Flame

Website: www.fiaflame.com

Email: rashmisavita16@gmail.com